IT Analyst II (Infrastructure)
Telford England
Alternate Title: IT Analyst (Infrastructure)
Description:
Position Summary:
Develops core technical platform, capabilities, and services that support business processes and data including: Mapping relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Networks). Identifies key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets. Evaluates total cost of ownership and return on investment of various IT platform/infrastructure alternatives.
Responsibilities of Position:
- Receive customer issues via phone, email, ticketing system or other modes of approved communication.
- Respond to customer issues and provide updates via phone, ticketing system or other modes of approved communication.
- Resolve problems related to hardware, software, and network.
- Utilizes ticketing system to track, prioritize and report on customer issues from initiation to closure.
- Initiates escalation when required.
- Deploy, install, and configure software.
- Follow all TI and IT published processes.
- Meet deadlines as established.
- Off hours support as required.
- Additional Responsibilities for Network Analyst*
- Additional Responsibilities for Server Analyst*
- Additional Responsibilities for Security*
Skill Requirements:
- Customer service driven with an enthusiastic, positive attitude.
- Able to work in fast paced environment and multi task.
- Strong professional and interpersonal skills, treats people in respectful and professional manner.
- Strong troubleshooting and problem solving abilities.
- Able to manage Windows Systems and Network Users in Active Directory.
- Excellent written and verbal communications skills.
- Work and act in a safe manner.
- Flexible work schedule.
- Competent in Microsoft Office products (Outlook, Excel, PowerPoint, etc.).
Experience Requirements:
- 5-10 years of relative IT experience.
Licensing or Special Certification Requirements:
- Driver’s License.
Physical Requirements:
- Ability to work at a computer for a long period of time.
Working Conditions:
- Occasionally lifts and carries up to 25 pounds.
- Some of work time is spent standing, walking, lifting and bending.
Education:
Bachelor’s degree required or applicable certifications.
EEO Statement:
TI Fluid Systems is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy status, disability, gender identity or Veteran status.